Effective January 1, 2021
At Freud Chiropractic Clinic, your privacy is important to us and we are committed to protecting the privacy, confidentiality, security and accuracy of your personal information we collect, use and disclose. This Privacy Policy outlines what to expect when you interact with us.
When you visit the Freud Chiropractic Clinic website located at https://www.cliniquefreud.ca (the “Site”), you agree to the collection, use, and disclosure of information submitted by you in accordance with this Privacy Policy. In our Privacy Policy, the words “we”, “us”, and “our” refer to Freud Chiropractic Clinic. Our entire Privacy Policy is laid out below, please read it over carefully before submitting information through our website (together making up our “Services”.)
Please note that there are links in our website to third party websites and applications (“Third Party Services”)such as Facebook, Instagram, YouTube, and Google My Business that are not controlled or operated by Freud Chiropractic Clinic. This Privacy Policy does not apply to Third Party Services and we are not responsible for their practices, content or privacy policy. We encourage you to carefully read the Privacy Policy of Third Party Websites so that you understand how they use and share your information.
If you have any questions or comments about this Privacy Policy or your Personal Information, please contact us at info@cliniquefreud.ca or at 2100 Marlowe avenue #412, Montreal (QC) H4A 3L5.
What information we collect
Canadian privacy legislation defines personal information broadly as information about “an identifiable individual” or as information that allows an individual to be identified.
Personal information that we may collect from you from time to time include:
- Your name;
- Email address;
- Your telephone number
Non-Personal Information may be collected throughout our website and we may set and access cookies on your computer. They are not intrusive and provide information on how we can improve our Services. This information includes:
- IP Address of your computer used to access our services;
- The time and date you access our servers;
- Website address, if any, that linked you to our Site;
- Website address, if any, you leave our website and travel to;
- Search engine search terms and advertising clicks;
- Other non-personally identifiable traffic data.
How to update and correct your personal information
Upon written request, subject to certain exceptions, Freud Chiropractic Clinic will inform you of the existence, use, and disclosure of your personal information and will give you access to that information. Access requests should be sent to us.
How we collect information
There are several ways your information may be collected when you use our Services.
Communications that you initiate with us
At Freud Chiropractic Clinic we do everything to provide you an exceptional experience overall. If you contact us through email, phone, social media, or by some other means (through our Services or Third Party Services) we may keep a record of your contact information and your correspondence to keep for later reference and to better serve you and to continually improve our service. When we send you email correspondence, we may track how frequently you open them and whether or not you are clicking through the links to better your email experiences with us.
Third Party services
Our clients are active across different platforms and services, both online and offline. When you interact with us on other services, we are not responsible for the information that Third-Party Services use. Our Services does not currently link up or connect to an account with Third Party Services, however we do operate on Third Party Services. We do not share your Personal Information with Third Party Services. However, note that there may be links in our Site that may lead to Third Party Services.
How we use your information
We collect your personal information to provide you with helpful and relevant information. From time to time,we may use your personal information for the following purposes:
- To understand your needs and preferences;
- To improve our website and user experience;
- To meet all legal and regulatory requirements;
Opting out
There is always an option for you to opt out of email correspondence or direct mail you receive messages from Freud Chiropractic Clinic. In general, email correspondence from Freud Chiropractic Clinic will have an “unsubscribe” option to provide for you an easy and simple way to stop receiving our correspondence.
Unsubscribing will stop you from receiving most emails from Freud Chiropractic Clinic except for emails relating to appointment reminders and any correspondence you initiate with us.
Behavioral targeting / Re-targeting
We may partner with a third-party ad networks like Google AdWords and Facebook to either display advertising on our Site or to manage our advertising on other sites. Our ad network partner uses cookies and tracking tools to collect non-personal data about your activities on this and other web sites to provide you targeted advertising based upon your interests. We may also use Google Analytics to help us understand how our customers use the Site.
Agents
Unless otherwise stated in this Privacy Policy, or unless we’ve obtained your prior consent, we will not disclose your Personal Information to unaffiliated third parties. Freud Chiropractic Clinic may hire other companies to perform certain business-related functions. For example, we may pass your Personal Data to our designated service providers in order to send newsletters, distribute marketing materials on our behalf and maintain databases. If we employ another company to perform a function of this nature; we provide the company only with the information they need to perform their specific function. These companies are authorized to use your personal data only as necessary to provide these services to use. By engaging with our Site, you agree and consent to Freud Chiropractic Clinic’s forwarding of your Personal Data to said third parties. We may provide your Personal Information to our employees, contractors, agents, service providers and designees (“Agents”) to enable them to perform certain services for us exclusively, including:
- Website-related services such as web hosting;
- Improvement of website-related services and features;
- Maintenance services;
- Distribution of advertisements and other marketing materials on our behalf.
How we store your personal information
Your personal information is stored in secured locations and on servers hosted by WP Engine. Data is regularly deleted from the WP Engine. If you choose to opt-in to our newsletter mailing list we use Mailchimp to store your email address to send you news about services, events, special offers & blog posts. For access to your personal information, please contact us at info@cliniquefreud.ca.
Freud Chiropractic Clinic retains your non-personal information for as long as we will need to fulfill the purposes we have outlined in this policy and to best serve you. We may also retain the information for longer if it is required or permitted by applicable law.
European union users
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at info@cliniquefreud.ca.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you through the Site, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe to Canada and the United States.
Law enforcement and legal disclosure
Freud Chiropractic Clinic may disclose your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
Changes to the privacy policy
We reserve the right to update, modify, or supplement this Privacy Policy at any time to ensure it conforms to applicable laws and changes within our business. When we update the Privacy Policy, we will change the “Effective Date” at the top of this policy to reflect when changes were made. Your use of our Services constitutes as your acceptance to the terms of the Privacy Policy as revised.